As much as we try to deliver your order to the timeframe we provide, sometimes there can be delays which occur when your goods are on the way to you.
If you do face any of these difficulties our expert team are only an email away to help you to receive your awaited order. You can always contact them here.
When contacting our team please include the following so we can help you as quickly as possible*:
1. Your order number (starting #)
2. Your shipping address
3. Your tracking number (if possible)
We will then aim to resolve this as quickly as possible as we cannot wait for your to receive your order!
*Please note: Contact needs to be made within 7 days of tracking status showing as delivered if you have not received your parcel per terms of our couriers. This is to ensure we can resolve this for you without delays or investigation failures.